High Quality Low price is real. We stand behind the quality of our products, and your absolute delight is our number one priority. We want you to be happy with what you bought, pure and simple.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (2-10 day processing)
- you receive the wrong item.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not misplaced during shipment, delayed by a natural disaster).
*You can submit refund requests for non-designated products within 15 days after the guaranteed period for delivery (5 days) has expired. You can do it by sending a message on Contact Us page.